C-IX, LLC (“C-IX”, “CIX”, “we”, “us”, or “our”) operates c-ix.com and provides security system services. Using the site, requesting a quote, scheduling service, or hiring us means you agree to these terms. Agreeing to these terms does not enroll you in SMS. Text messages are a separate, optional program described in §3.
1. Our services
C-IX, LLC designs, sells, installs, and maintains residential and commercial security systems. Monitoring is provided through our partner, Rapid Response.
2. Professional services
- Hours: Service hours 9:00 AM–5:00 PM, Monday–Friday, unless we schedule otherwise.
- Labor: $95/hour ($150 night and weekend) per technician unless noted. Time starts when the tech reaches the site. First hour in full; then 15-minute increments.
- Trip charges: Out-of-town on-site appointments are billed $1.92 per one-way mile from our Pueblo shop (ZIP 81003), in addition to labor. Remote support is not billed a trip charge.
- Access: You must allow site access. A dispatch that cannot work because of access is still billable.
- Labor warranty: 12 months from invoice. Failure caused by a negligent CIX install is fixed at our expense. Failed equipment or misuse is not. Damages limited to the invoiced amount.
- Equipment: Warranted by the manufacturer, not CIX. We will help. Related service is billable. Damages limited to the invoiced amount.
- Tampering: Unauthorized changes void the warranty.
- Estimates: Email; good for 10 days.
- Invoices: Email; due in 15 days. More than 35 days past due voids warranty and adds a 2% late fee unless noted.
- Deposits: Retainer invoice on accepted estimates over $10,000.
- Postage: $2 on estimates, invoices, or statements not sent by email.
3. CIX Security SMS Program (optional, separate from these terms)
The CIX Security SMS Program sends transactional text messages from CIX Security about appointments, schedule changes, service updates, and billing. We do not send marketing or promotional SMS. Consent is optional and is not a condition of purchase or service. You can request a quote, create an account, and receive service without opting in. Accepting these Terms does not enroll you in SMS.
Consent
You opt in only by a separate affirmative action: checking the unchecked SMS box on c-ix.com/sms or on a quote request (both have an explicit skip); saying yes after we read the verbal script; or checking the optional box on a written service agreement. Website chat does not enroll SMS. Evidence of each path is at c-ix.com/sms/opt-in-evidence. Giving us a phone number for a quote or callback is not SMS consent by itself. We do not enroll you by sending an unsolicited first text. Providing a mobile number is optional; you can use email or a phone call instead.
Frequency, rates, and carriers
Message frequency varies (typically 2–4 messages per appointment or service ticket). Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
STOP, HELP, and support
Reply STOP to cancel. You will get one confirmation text. After that we will not text that number unless you opt in again. Opting out of SMS does not cancel your security service or other contact methods.
Reply HELP for help, or contact us at 877-573-5593 or support@c-ix.com.
You may also email support@c-ix.com to opt out. Text STOP is the fastest method and the one carriers require us to honor.
Details on how we use mobile numbers are in the Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
4. Website chat
Website chat is an intake channel, same as a phone call. We may log the conversation in our service system. If you give a mobile number in chat, §3 applies.
5. Intellectual property
Content on c-ix.com is owned by C-IX, LLC or its licensors. Do not copy it without permission.
6. Limitation of liability
To the fullest extent permitted by law, C-IX’s total liability for a claim is limited to what you paid for the specific service or product at issue. We are not liable for indirect, incidental, consequential, or punitive damages.
7. Governing law
Colorado law. Disputes in state or federal court in Pueblo County, Colorado.
8. Changes
We will post a new “Last updated” date. Continued use is acceptance.
C-IX, LLC
Pueblo, CO
support@c-ix.com · 877-573-5593