C-IX, LLC (“C-IX”, “CIX”, “we”, “us”, or “our”) explains here how we collect, use, share, and protect information when you visit c-ix.com, request a quote, schedule service, use website chat, text with us, or otherwise interact with us.
1. Information we collect
- Name, phone number, email, address, and details about your security system.
- Quote, appointment, website-chat, and support messages you send us.
- Payment data processed by Stripe. Estimates and invoices via Zoho Books (and successor systems).
- Mobile number and SMS consent for the CIX Security SMS Program (transactional texts only).
- Website server logs and IP address.
We do not knowingly collect information from children under 13.
2. How we use it
- Quote, design, sell, install, and maintain security systems.
- Schedule and manage appointments.
- Send transactional SMS and email (see §4).
- Log phone and website-chat inquiries so staff can follow up.
- Process payments and invoices, and meet legal obligations.
3. How we share it
We share information only as needed to run the business:
- Security partners (Alarm.com, Rapid Response, Eagle Eye Networks, Hikvision, Ubiquiti) as required to deliver and monitor the system you bought.
- Service providers that process data for us: Zoho, Stripe, our website host, our SMS carrier (Twilio, if/when SMS is active), and the AI provider that powers website chat. They may use the data only to provide that service to CIX.
- When the law requires it.
We do not sell personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent will not be shared with third parties, affiliates, or lead generators.
Alarm.com or similar product partners may send system alerts to joint customers under that product’s own terms. That is not CIX marketing, and it is not a transfer of SMS opt-in lists for promotional use.
4. CIX Security SMS Program
If you opt in on c-ix.com/sms, on a quote request (which you may skip), verbally, or on a written agreement, we use that number to send transactional SMS about appointments, schedule changes, service updates, and billing. We do not send marketing or promotional texts. Giving us a phone number without checking the SMS box is not consent to texts. Consent is optional and is not a condition of purchase or service.
Message frequency varies (typically 2–4 messages per appointment or service ticket). Message and data rates may apply.
We use your number, your name, and related ticket or appointment details only to send those messages and to honor opt-out. We do not sell that data. See Terms for consent, STOP, and HELP.
5. Security
We use reasonable safeguards. No system is 100% secure.
6. Your rights (including the Colorado Privacy Act)
Request access, correction, or deletion at support@c-ix.com.
7. Cookies and site analytics
Essential cookies only. Website chat is first-party on this site. We count page visits on our own servers (path, referring site, approximate city from IP, and browser timezone) and website chat length plus whether it was sales, support, vendor, spam, or abandoned. We do not store your IP address, we do not use advertising cookies, and we do not send this data to Google Analytics. Search engines usually do not tell us the exact words you typed.
8. Changes
We will post a new “Last updated” date. Continued use is acceptance.
C-IX, LLC
Pueblo, CO
support@c-ix.com · 877-573-5593