Last Updated: April 29th, 2026

C-IX, LLC (“C-IX”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit c-ix.com, request a quote, schedule service, or interact with us.

1. Information We Collect

  • Contact and Service Information: Name, phone number, email, physical address, and details about your security system needs.

  • Quote and Appointment Data: Information submitted through our online form.

  • Payment Information: Processed via Stripe; estimates and invoices handled through Zoho Books.

  • SMS Data: Phone number and implicit consent for transactional messages.

  • Website Data: Minimal automatic collection (server logs, IP address).

  • We do not knowingly collect data from children under 13.

2. How We Use Your Information

We use your information to:

  • Provide quotes, design, sell, install, and maintain security systems.

  • Schedule and manage appointments.

  • Send transactional SMS and email communications (scheduling, confirmations, cancellations, billing, service updates).

  • Process payments and invoices.

  • Comply with legal obligations.

3. How We Share Your Information

We share data only as necessary with:

  • Service Partners:

    • Alarm.com (name, phone, email, address, system details, service history)

    • Rapid Response (name, phone, address, system type – central station monitoring)

    • Eagle Eye Networks & Hikvision (name, email, system type)

  • Service Providers: Zoho and Base44 (internal), Stripe (payments).

  • Legal Requirements: As required by law.

We do not sell your personal information. We do not share data for marketing purposes except where our service partner/s send product/service notifications and system alerts to our joint customers via email or push notification.

4. SMS/Text Messaging

See Section 3 of our Terms of Service (/terms) for full SMS details and opt-out instructions.

5. Data Security

We use reasonable safeguards, but no system is 100% secure.

6. Your Rights (Including Colorado Privacy Act)

Colorado residents (and others where applicable) may request access, correction, or deletion of their data by emailing support@c-ix.com.

7. Cookies and Tracking

We use essential cookies for form functionality. We may use Google Analytics during marketing campaigns.

8. Changes to This Policy

We may update this policy and will post the new “Last Updated” date. Continued use constitutes acceptance.

Contact Us
C-IX, LLC
301 North Main Street
Pueblo, CO 81003
Email: support@c-ix.com
Phone: 877-573-5593