These "Terms and Conditions" are subject to change at any time.
Hours of Operation - Hours of operation are 9AM to 5PM, Monday through Friday.
Service and Support - C-IX invoices service and support labor at $85 per hour ($135 Night and Weekend), per technician unless otherwise noted. Billable time starts once the technician or technicians reach the site. The first hour of any on-site service and support labor is billed in full; subsequent hours will be billed in 15 minute increments.
Site Access - It's the client's responsibility to allow access to the site where work is to be performed. If a technician is dispatched to a site, but unable to perform service due to restricted access, on-site service and support billing applies.
Service Warranty - All labor is warrantied for a period of 6 months beyond the date of invoice. System failure in any capacity due to a negligent installation by C-IX will be corrected at the expense of C-IX. This excludes any service work provided due to failed equipment or negligent use outside the control of C-IX. Damages may not exceed the invoiced value.
Equipment Warranty - C-IX does not warranty equipment. Equipment warranties are solely the responsibility of the manufacturer, and C-IX will work with both parties to find an agreeable means to an end. That said, any service work provided during the process is billable. Damages may not exceed the invoiced value.
Void of Warranty - Unless authorized by C-IX, any tampering or modification of an installation will result in a void of warranty. Payments beyond 35 days past due will result in a void of warranty.
Estimates - Estimates are good for 10 days beyond the date issued.
Payment - Payment for new work is due upon the acceptance of an estimate unless otherwise noted. Payment for recurring services and/or contracted maintenance services are due within 15 days of invoice.
Late Fees - Invoices 35 days past due will be assessed a late fee of 2% the value of the invoice unless otherwise noted.
Postage - A $1.50 charge will be added to all estimates, invoices, and/or statements sent by any method that isn't email.